Tuesday, September 09, 2008

What Sucks…jetBlue


A member of the sad fraternity of airlines that suck.

7 bucks for blankets and pillows? Really? I know airlines are getting squeezed at the pump because of gas prices but why don’t they just come out and charge us for THAT- I mean, I know they are, but why all the passive aggressiveness with charging us for other things- it’s like we’re being punished. Oh, you want to use the restroom? Did you know we have a “peeing on a plane” fee?

Look, this won’t effect me personally as when it comes pillows and blankets used by strangers on cross country flights before me, I will not pay more than 4 dollars, but for the rest of you out there it is becoming more and more clear that jetBlue sucks. As a matter of fact, here’s a little riddle for you…

What’s the difference between riding on the wing of a plane, and taking a flight on jetBlue? Answer: on the wing of the plane, you don’t get Vh1 Classic and a bag of crushed Doritos. That’s basically it. A couple of never-before seen live cuts from Fleetwood Mac, and a few snacks- all crushed- from the Dorito family. By the way jetBlue- in that Dorito variety snack bag- everything tastes like Doritos. Anything- you can put duck a l’orange in a bag with Doritos- will taste like Doritos.

10 hour delays on the tarmac and 7 bucks for blankets and pillows? jetBlue sucks. “Cheap flights and satellite TV” pretty quickly turned into “Vh1 Classic and bag of Doritos at 30 thousand feet”.

What Sucks Bonus…Blankets and Pillows On A Plane

I think it’s more of the principle of charging for blankets and pillows that’s gotten to me. It’s just that I thought they were free, I thought their “freeness” was intrinsic in that they have been used by complete and total strangers flying from all different parts of the country.

I guess I just always felt the basic construct was the airline telling you, “You’re cold? Well, we have this blanket here, but its been used by someone who for whatever reason, had to fly from Kansas City to Atlanta, though.” The idea that it was used being a key factor to it being free- otherwise it would be, “Oh, you need a pillow? I have one here that a guy who was flying from Vermont to Seattle to protest free trade, used- but I can’t give it to you unless you pay me 7 dollars.

47 comments:

Walking Spanish said...

i've never spent much time on a tarmat, however i was stuck on the TARMAC for several hours on my last sojourn to NYC.

Chris DeLuca said...

fixed!

Seattle_Grl said...

Do not fly with Jet Blue because they SUCK! I tried to explain that there's storm in Washington right now and reason with the customer service rep Sunday, was on hold for over an hour and the rep told me the flight is ontime upto the point they cancelled it 10 minutes before the scheduled departure...oooh thanks for the notice. They had us reschedule for Monday because they wouldn't give us a refund since they "can't control the weather." and continued to explain "it is our policy and there's nothing I can do." And this all coming from the so called supervisor. Blah, Blah, Blah. So I would not fly Jet Blue if you can avoid it and don't expect any service when there's a delay or cancellation.
Happy Travels :)

Anonymous said...

jet blue suck their retarted they suckand nobody should go on it their flights suck baggage suck workes suck service suck their airline should be called suck


this is why i fly the best airline their is its called contiental airlines

Anonymous said...

Actually, as a crew member of jetBlue (or "employee") I'd have to say overall it is the best Airline in the U.S., up there with Virgin America. If you consider that you get the most VALUE for the price of the ticket, it is very worthwhile.

Most legroom in the industry, leather seats, unlimited snacks and beverages (and so what if mixed doritos tastes like doritos...??), 36 channels of LiveTV (though I admit there can be technical difficulties at times, but I guarantee if you write a letter to JetBlue they will be happy to compensate you. Trust me. ) Many music channels, FREE first bag checked... the list goes on.

There is a reason why JetBlue is one of two of the only airline companies in the U.S. to have made a profit in 2008... the number's don't lie.

(This message does not reflect the official views of JetBlue Airways.)

Anonymous said...

JETBLUE SUCKS!!!!

Listen to what they just did to me....I booked my tickets 5/21, today is 6/14. I just happened to find out from a 3rd party that my flight has been changed. Not a little bit changed but epicly changed. Who can't handle leaving home for a vacation 3 HOURS earlier (I do when I'm actually still at work when the flight is leaving) but when it entails changinmg your return flight 10 HOURS EARLIER, (that's right from 10:55pm to 12:55pm) and they don't even have the guts to inform me, the purchaser, of this HUGE change is beyond the pale. Then when I call to ask for a refund and the clerk gets all mouthy with me so I ask for her supervisor and she gives me a big sigh....that's it for me. Good effin bye JetBlue....this is the worst experience I've ever had with an airline, anywhere, ever. And it will surely be my last with JetBlue.

Anonymous said...

Whaa Whaa Whaa. What a bunch of whiners

Anonymous said...

JetBlue Does suck... as a former employee from the start of JetBlue - for over 6 years (resigned not terminated)- I can say THEY SUCK - they used to be the best and have values and all the people cared - then a bunch of JO's from other airlines came in... they did not promote the hard working deserving people who built the airline - instead brought in the "leadership" from other airlines... alas... JetBlue run by leaders from other airlines... becomes the other airlines. They make me sick the thought of them... too bad they couldn't keep a good thing going - now it is all about the buck... not bringing humanity back to the airline industry. SHAME ON YOU JETBLUE - for becoming just like the others and letting the true talent escape.

Tony said...

Would not travel on that airline if my life depended on it. all flight cancelations are 'weather' related. They will then refuse to book you on another airline. Use any other airline.

Anonymous said...

i hate jetblue. they tried to charge me $50 to change my flight!!

Anonymous said...

Seriously! If they start to charge me to go to the bathroom, I'll bring a big jar with me and do my business right there at my seat! Don't care if a kid sit right next to me or not. I'm not paying. Period! If they don't want to see me doing my business, they gotta pay me. And it's my turn to rip them off.

lisarose said...

Thia airline should be banned!!
They charge $100.00 to change a flight even though you are doing it yourself on the internet- no personnel required. I mistakenly booked a flight one day later than I needed to fly (and didn't realize it till I got to the check in). Even though they had an empty plane they refused to let me fly standby and insisted on charging me an additional $264.00 to buy the ticket at the current price of that day. Then the flight was delayed 5 hours with no notice except 15 minutes before each scheduled flight time. Oh did I mention they also charged an addition $50 for overweight even though I had been flying allover Europe with the same luggage and no problems there. Jet Blue SUCKS and I will NEVER fly them again.

Anonymous said...

Totally agree. Jet Blue used to be awesome. Now they are a bunch of soulless money grubbers. Any credit that they offer for a canceled flight expires after a year. So if you can't figure out a way to use all of it. It goes right into their pockets.

Congrats Jet Blue you got my $40 but you lost a customer for life.

Anonymous said...

It is Monday September 28 at 7:51 PM Eastern I am currently sitting in seat 23C on merican flightsJetblue flight 95 from JFK to Oakland. We are on the tarmac "due to weather". This is the umpteenth time this has happened to me while flying JetBLEW. These guys just don't have the juice with the flight controllers to get off the ground. Here we sit.

Anonymous said...

JetBlue stinks. They want over 200 dollars 1 way from PIT-Ft. Lauderdale, Tampa, etc. I can get direct on other high-quality low-fare airlines such as AirTran, Southwest, (the list goes on). And as for best care, it goes to Midwest Airlines hands down. always 2 by 2 configuration and free on-board baked chocolate chip cookies! They even offer hot omelettes with potatoes! Wow!

Jorge said...

Jet Blue Rocks! Flew to SJU from FLL at an amazingly low price. Flights were on time, baggage was timely delivered, the in fight entertainment rules.

I will fly JB any time I can.

The service they offer at the price is terrific.

Sleeping on the floor at DIA said...

Jet Blue does suck and my wife and I are never considering Jet Blue again. After sleeping on the floor all night at DIA with a JetBlue rep telling us our flight wasn't available because: "it was raining in Boston" or some nonsense and would refuse to refund or switch our flight. After researching into it I found out that Jetblue had one of "the" worst delayed flight stats in the business. Something like 70% of their flights! But they did give us free pillows and free Doritos snacks (but expired) for our night on the hard cement floors at DIA. Frontier Airlines is the best!

Bazza of the Skies said...

Jet Blue is a budget airline idiots... you pay less you get less. what do you expect whingers. EXCEPT the bigger seats the more friendly employees. There are always issues with flying. But let me tell you, the number of jetblue F$#K ups I have had to deal with pales in comparison to DELTA. DELTA are shit, shit shit SHIT. I hate them, rude inconsiderate and have no idea what it means to be an airline business. I would rather sit on a jet blue wing than fly in the cockpit on a delta plane.

Anonymous said...

they totally suck. I've had my flight cancelled twice - was originally scheduled for Sunday and now I'm flying Tuesday. And unlike all the other airlines, they won't put me on another airline - they don't have an agreement with other airlines to do that. I'll never fly them again.

Anonymous said...

The person who posted this is a moron. So you'd rather them increase your ticket price $7 and give you a blanket for free? Cuz thats the only other alternative. So what if I dont want a blanket? (because I'm not a pussy)... Everyone who doesn't want one pays $7 extra for no reason.

Tickets should be barebones prices for flying, not for dumb gimmicks. That's what makes it cheapest for the people who want to fly cheap. All the pussies who need pillows and blankets for a 3 hour flight can pay JetBlue themselves without getting my ticket price involved.

Anonymous said...

JetBlue is GARBAGE and BIASED.

I got stuck with the infamous "SSSS" appearing on my ticket for no damn good reason on a flight recently. For those that don't know, anytime this sequence of letters shows up on your ticket/boarding pass, it means they think you are some kind of security threat and they put you through terrorist level search nonsense.

When I went up to the booth to drop off my bags, I had been up late the night before and didn't want to take off my sunglasses. The light was bothering me and the guy at the desk gave me an attitude. This is the only thing I can think of as to why I got marked, but I am furious about it.

I've asked tons of people why this happened, and although the "official" word from JetBlue was that "people are selected at random" to go through this nightmare, I've been told by the employees that they can do it anytime they feel like. So if the guy who's taking your bags feels like being an asshole, he can SSSS you for spite and put you through hell.

During the ordeal, they kept looking for any excuse to say something I had was a bomb; for example, out of nowhere one guy yelled, "this wallet is testing postitives for chemicals!!" and an entire brigade of TSA people came flooding out, waiting to beat my ass and arrest me. I was flying out of California, and it was eventually found to be the sunblock I had on that got on my wallet.

This kind of incompetence is already well-known to happen, but more and more people are getting dragged into these gated off "terrorist search" areas for no reason.

But out of all the flights I've ever been on, this has only happened to me on JetBlue. They can keep their satellite TV (which consequently was offline/broken during the flight), I am taking my business elsewhere.

khai said...

Here are several things one needs to know about Jet Airways.

Jet Airways sucks, Jet Airways is a racist airline, Jet Airways is an airline Bigot!

Jet Airways is one of the racist airlines in the world.
I was delayed for 3 hours, even when I was early. And after the delay, guess what? They said that they needed to be furnished with supporting documents. Supporting documents that no other passengers have to provide, but myself. Then even when those so-called "supporting documents" are produced and showed to them, they refused to give me my boarding pass, based on the bag I was carrying (I was not using one of those "trolley bags" that people generally bring for holidays). Based on this they thought that I'm some kind of poor chap trying to stray off to another country. That was what they said. This is discrimination!

Furthermore, they even more vigorously denied me the boarding pass, only after I have confronted them with whether the fact that I have a beard, therefore a muslim, which affected their decision. This is again discrimination!
It's not that the proof was not there. It was there. I showed them. But they denied. I can only think that this is obviously a biased attitude, based on pure discrimination, not facts. They won't even accept tangible proof.

I as a muslim, am profoundly disgusted by these unfair treatment based on my religious belief.
Truly Jet Airways ought to be ashamed of their racism, and religious discrimination.

urrm.. refund = $0.00

sdavis9 said...

yes jet blue does suck.

how about their "new" awards program? looks like all the rest of the crap the other airlines are doing. points that you will never be able to actually use. I have to "free round trips" that i've now tried 4 times to use for flights and not once have been able to use because "there aren't any award seats available for those flights" but wait, when i go to book those flights by paying for them more than half of the seats have yet to be booked. major suckage for sure.....YOU SUCK JET BLUE. GOODBYE

Anonymous said...

jet blue customer service is the worst in the airline business!!! bewareif your flight is canceled they'll sit you anywhere!!

I have a big seminar every year in March, a Major majority of over 273 client will fly another airline next year!! sorry , Jet blue!! get some training or hire real customer service people!!

Anonymous said...

What an atrocious airline Jet Blue is. This is why I never, ever fly them. Last night I was forced to buy a ticket to LGB which is a destination served by very few airlines, but JetBoo is one of them.

I went through an online purchase. During purchase processing, the website showed "Oops - technical problems!". I went to my inbox to see if there was a confirmation email. Nothing. Waited 15 mins. Nothing. Went to get Indian Food b/c it is "Lost Night" for my wife and I.

Next morning (after flight had departed) I look at my inbox and an email came in almost an hour after I had made the booking.

Called JetBoo customer services hoping just to get on the same flight the next day. No chance. In short, they said, pay $100 or no dice. Rude and inflexible, even after trying to sweet talk them.

I respect any company working to make and grow profits, but doing so at the expense of the goodwill from the market base is a recipe for slow death.

Anonymous said...

Information about the delay was posted on their website about 15-20 minutes prior to the scheduled flight time. Nobody on the gate at the time to inform passengers directly. On the website initially it was a 1 hr 5 min delay; then 5 minutes before the scheduled flight someone finally shows up at the gate saying the delay is 1 hr 50 min. No explanation why. We'll see how much the delay will actually be in the end. Talking about the customer respect.

Anonymous said...

Jet Blue's policy on flight change is f'ing stupid. They have seats available, like, the plane is not even booked and you can't get on standby. They want a $100 fee plus the ticket difference. That means nearly $400 to make a change.
Now even worse, if you send your child they can't buy food because they only allow debit cards or credit cards to purchase food.
When you land, don't expect any real people to be there and don't bother picking up the white courtesy phone since all you'll get a 4 options and none involve you speaking to anybody.
Calling their customer service will get you a person who doesn't even seem to understand their own posted policies.
I'd pay any amount extra to avoid this airline in the future.
You get what you pay for and on Jet Blue you don't get much.
Avoid this airline.

Anonymous said...

Jetblue not only treat their passenger with little respect, but also their employee. They drill in the public eye that we are one big happy family until something happens. For example, I am a former flight attendant with JetBlue. I was recruited because I was a flight attendant with a real airline and my flight service supervisor went to jetblue and recruited me when I retired. I was on a flight one day with a young male flight attendant and he ask me my story. My story is that I am a heterosexual male and due to the stereotype of a male flight attendant, I am not gay. The layover was in Florida and he stated that he enjoyed mutual sexual contact with older me and wanted me to join him in his room later on. I responded that I wasnt a fag. I wished that I had not said that but when the flight arrived back the next day to JFK, I was met at the gate by a flight supervisor. I was taken to the office and FIRED on the spot for making the remark, however this young male still had his job. When I threatened lawsuit, I was told by an employee that the grievance committee fired me instead of him was because he could sue for sexual discrimination since he was gay. i never had any response from JetBlue administration after many inquires. I hate JetBlue and I hate David Neilman. Yes, David Neilman, I am a Mormon also, but I still hate your guts. Rot in Hell

Anonymous said...

So on Sunday 8/29/2010 My family was in SYR. We had all flown up for a close friend of the faimily's wedding. My parents were supposed to fly back on Tuesday but on Sunday morning it my sister had an medical emergency. A possible miscarriage. Her doctor in florida had advised her not to bother with a hospital- rather get back to Florida to see him the next day- Monday morning. My parents- who were supposed to come back on Tuesday wanted to be by her side, they had already paid over 500 for their tickets. They wanted to change them and come back on Sunday, and while their were empty seats on the Sunday flight from SYR to MCO Jet blue wanted over 650 more to change their tickets.... I told the super the story- still over 600 to get my parents back, we could not afford it. JetBlue- you suck and as far as I am concerned, your business can just crash and burn- YOU SUCK!

Anonymous said...

Jetblue does sux. I will never fly them again. Cancelled our flight saying weather problems in the area but no other carriers were cancelling just them... the only option given to us by them was fly into a smaller apt within the same city that the cancelled flight's airport was in (less than 50Miles away). Strange?? Weather seemed to be fine there???

This all happened around the time of the new passenger rights rules came into affect (no longer than 3 hr waits on the tarmack). Seems to me that Jetblue has found a way around the new rules.

Dont Fly Jet Blue!!!!!!

www.jetbluesuxs.tk

Robert said...

OK There was a snowstorm a few days ago on the East Coast, go that. My kids were in San Francisco to visit my sister, on a red eye flight leaving on 29 Dec 10 arriving at Dulles on 30 Dec at 0645. I called and the flight was cancelled. I called customer service, I am still on hold after 2 hours, they have told me that my minor kids cannot get back until 3 January, so sorry. I have asked to speak with a supervisor, I am not sure how any days that will take,,,, This is totally unprofessional and borders on criminal incompetence.

Anonymous said...

FUCK YOU JET BLUE> EAT MY ASS YOU MOTHERFUCKers. nEVER WILL i FLY YOUR SHIT AIRLINE AGAIN

Anonymous said...

Jet Blue Sucks customer service horrible refused to give me his name or tranfer me after he could not help with my complaint and told me my problem was not rocket science. We booked a family vaction through there website and thought we paid for everything. When we got to our destination we had to repay for our rental car and pay a large deposit on our hotel when we explained it was all paid through jetblue they all said take it up with jetblue. we started our vacation $300.00 in the hole =( when we called jetblue to question it and complain we were told our vaction is over and there is nothing the can do and it says in tiny print may have additional fees and taxes....so there ya go...its not rocket science

David said...

JetBlue "travel bank" SUCKS!

my flight with another airline was canceled. I was scrambling to book another flight out. Online, I booked a flight on wrong dates (ok my bad!) and IMMEDIATELY called to reschedule. The date I wanted was not an viable option, so I asked to cancel it and refund my money. Their "policy" says they can't refund the money, they can put it in a "travel bank" and it must be used in a year.

So I am expected to give JetBlue an interest free loan as they hold my money until I fly with them. How is this legal?

Anyone want some JetBlue "travel bank" money.

Anonymous said...

What really suxs is

Horizon Blue Cross and Blue Shield of New Jersey!

They are total blow hards!
THEY WILL SCREW YOU ROYALLY!

Anonymous said...

JetBlue is a BS airline. They pride themselves on "great customer service" and bringing the "humanity back to flying". Take a look at any of their gate agents, flight attendants, pilots and try to find one who smiles and even seems to like their job. That's just the people. Now they claim to have all the great amenities on their aircraft, but good luck getting them. You can pay for Wifi WHEN THEY GET IT. No, they don't have wifi on ANY aircraft. They have tv, and you can pay $2 for a headset to use it. You can pay for blankets and pillows. You do get free snacks, if they flight attendant doesn't completely skip your row, as did on BOTH of my flights. This is what happens when you pride yourself on hiring the most DIVERSE emplyoees instead of hiring the BEST employees you can. Airline with a good vision and horrible execution.

Anonymous said...

Jetblue doesn't entirely suck...it's the cry baby passengers that suck! waa waa waa how dare jetblue try to charge me to change my flight? waa waa waa it's raining with high winds, fog or it'ssnowing and i'm delayed (should have checked the weather before showing up at the airport) How about you stop complaining and learn how to fly your own damn plane and see how that works out for you.

Anonymous said...

I am very unhappy in my dealings with jetBlue and I don't think they really care about their passengers. They seem to thrive on cancellation charges and I seem to think they enjoy getting every last dollar they can squeeze from you.

What is also bad are the airplance bathroooms. The flight attendants never seem to clean them, except when the pilots give them a heads up they are coming out. Then they rush to wipe down the bathroom so I guess they don't get in trouble. But for the rest its really getting urine all over your clothes. It is so disgusting. I almost would rather pee in a bottle. They are so dirty most of the time. What is with that???

Anonymous said...

Jet Blue “The Last Thing They Care About Is Their Customers Especially Children”
On July 5th, 2012 my son, daughter-in-law and their four month old baby went to JFK Airport to get a flight back home to San Diego, California. Because of the baby they wanted a direct flight. Their flight was at 4:30 PM we left at 12:30 PM to have an extra hour just in case. Traffic was extremely heavy we arrived arrive at the Jet Blue Drop Off area at 3:55 PM. Twenty minutes on my trip back my son called the person Dominick at the desk told them they were two minutes late to check in their luggage and there was nothing Jet Blue could do to help. Now with no place to stay and a four month baby they were stranded at the airport, receiving the call I turned around and picked them up. We got back home but had spent over seven hours in the vehicle with a four month baby.
The next day I called Jet Blue and explained what had happened I was transferred from person to person. The supervisors started to talk down to me “The Customer” after five calls & hours on the phone they offered me a refund and figuring some money back is better that nothing I discovered their refund was Jet Blue Credit to fly with them. Are you kidding after stranding a young couple and a four month old baby in a New York airport do they really thing I would ever fly with them again or even recommend then “They are by far the worst airline I have ever dealt with they have no respect or concern for their customers and it’s all about the profit”.
I am totally discussed with Jet Blue if something had happened and I was not able to go back and pick them up Jet Blues attitude was let’s just leave a young couple and a four month old baby stranded at an airport as long as we make a profit.
I am writing this for parents & grandparents think before you fly or let your children or grandchildren fly Jet Blue, I never thought this would happen to my family but it did and “IF YOU FLY JET BLUE YOU OR SOMEONE IN YOUR FAMILY COULD BE NEXT” so “BEWARE AND BE WARNED”.

Anonymous said...

JB stands for Just Bad. Airplanes are great. Flight attendants are great but dare get delayed or you will find the real problem is the operations of the airlines. Customer service, ground crew, suck. This is my second and last flight on Jet Blue. Last time the fuel contractor didn't show up causing a delay from Charlotte to JFK causing me to miss my connection. They then charged me to rebook the missed connection. Then when I called ground ops, I got screamed at for 15 minutes about having his phone number which a JB manager gave me!!!! Tonight weather (not imaginary) delay. Flight scheduled for 7:15 was delayed 7 times and then when it finally arrived, the airline had failed to plan for the crew being unable to continue so they had no back up plan - another 3 hour delay because they couldn't have redundancies in place. I will recommend to anyone and everyone not to fly this airline.

Anonymous said...

post on facebook as well!!!!!

https://www.facebook.com/jetbluenobueno

Anonymous said...

I HATE JET BLUE. Denver 12/20/13.

Anonymous said...

01-06-14 JetBlue suck New York

Anonymous said...

Chris Deluca... what a cry baby...

Isn't the real reason you hate JetBlue because you got fired from there for theft???

Anonymous said...

I stopped flying JetBlue when they stopped giving me double points on their credit card. I switched over to the Delta credit card and I am treated like a king now. Their loss and my sweet gain. JetBlue does not treat customers with respect and dignity.

Anonymous said...

Cheap airfare, right!!!!! I booked because they offered something I could afford only to have my flight canceled last minute and I having to scramble to find another flight to NY to make my connecting to Spain - additional $1,100. You suck JetBlue.

Anonymous said...

Interesting to see how many people don't like JetBlue.
I am glad those who found it a bad experience chose to fly on other airlines, which makes for a better experience for those of us who fly on them more routinely.
Personally, I have found them among the better US airlines...probably in the top two.
And now that they have high speed WiFi free on all flights, all the better.
BTW, I never had crushed Doritos...then again, I've never had Doritos.